Refund Policy

Last updated: 1st February 2023

Thank you for choosing Resume.Live for your professional resume building needs. We strive to ensure our users have a satisfactory experience while utilizing our services. However, we understand that there may be circumstances under which you may seek a refund.

Eligibility for Refund

Refunds may be considered under the following conditions:

• Subscription Issues: If you have been charged for a subscription due to an error on our part or due to issues with the cancellation process.
• Service Unavailability: If our platform experiences unexpected downtime or service disruptions beyond temporary maintenance periods.
• Major Discrepancies: If the final product significantly deviates from the descriptions or samples provided on our website, and we are unable to rectify the issue.

Non-Eligible Circumstances

Please note, we generally do not offer refunds for the following:

• Change of Mind: If you decide that you no longer want the product after purchase without using our services.
• Minor Dissatisfaction: If the service did not meet your expectations but was delivered as described.
• Accidental Purchases: Please ensure to review your selection before confirming the purchase.

Requesting a Refund

To request a refund, please contact our support team at support@resume.live with the following details:

• Your name and contact information
• Order number or transaction details
• Reason for the refund request
• Any relevant documentation or evidence supporting your request

Processing Refunds

Upon approval, refunds will be processed back to your original method of payment within 10-15 business days, depending on your financial institution.

Contact Us

We're here to help. If you have any questions or concerns about our refund policy, please don't hesitate to contact us at support@resume.live. Your satisfaction is our top priority, and we aim to resolve any issues promptly and efficiently.